Terms and Conditions

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You can rest assured that we treat your business and personal information with the utmost care regarding privacy and confidentiality.

Information collected is only used to understand your business and complete the tasks assigned by you.

We will not sell, trade or otherwise share your personal or business information with any other parties. In certain circumstances this may be required to work with trusted third parties or as required by law, however, this will not be done so without the prior disclosure and approval from you.

Any works copyrighted, ideas, discoveries, inventions, patents, products, or other information developed in whole or in part by EMU Solutions Australia is the Client's exclusive property unless a written request has been approved.

All information is handled in accordance with the Australian Privacy Policy as derived from The Privacy Act 1988 (Cth).

We pride ourselves on the integrity and professionalism of our work and on providing you with a high-quality service.

For our more detailed Privacy Policy, please see our Privacy Policy which can also be found as a link in the footer on our website.

A minimum of three (3) hours of work applies.

Pricing is set at an hourly rate based on the amount and level of skill required to complete.

EMU Solutions Australia also offer Packages at discounted rates. 10-Hour Package, 20-Hour Package and 30-Hour Package.

Urgent work (required to be done under 24 hours) or weekend work may incur an increase of 20% and is subject to availability. This will be charged with prior consultation and approval from the Client. 

Unforeseen costs and/or postage will also be incurred by the Client, with prior approval.

No GST is charged.

EMU Solutions Australia reserves the right to amend and provide an updated Services Agreement and/or Quote where the Client's requirements have changed or the service provided is impacted in any way.

Payment is due 7 days from the invoice date.

The preferred method of payment is via bank transfer or PayPal. There is an option to pay via Credit Card when an invoice is generated and sent to you. A Credit Card payment incurs a processing fee.

It is understood that EMU Solutions Australia is an independent contractor and not an employee. Therefore, EMU Solutions Australia is not compensated with fringe benefits, superannuation, paid vacation, or any other employee benefits.

If either EMU Solutions Australia or the Client need to terminate the Services Agreement, this must be done so in writing. All work that has been completed up until the written notification is given is to be handed over to the Client, with the Client to be invoiced for the completed work, with payment due within 7 days.

For more details of Terms & Conditions, please see our Terms of Use which can also be found as a link in the footer on our website.

EMU Solutions Australia is not liable for loss, damage or delay of the Client’s project due to circumstances beyond control. 

Such circumstances may include (but are not limited to) acts of God, public unrest, power outages, and inability to contact the Client.

In the event of such loss, damage or delay, EMU Solutions Australia will make every effort to notify the Client immediately.

For more details on Liability, please see our Terms of Use which can also be found as a link in the footer on our website.

EMU Solutions Australia will maintain the highest ethics and honesty in all dealings with clients, colleagues and the general public.

EMU Solutions Australia will seek to deal with colleagues, suppliers and employees fairly and equitably, and maintain the highest standards of personal conduct to bring credit to the Virtual Assistant profession.

As a highly ethical Virtual Assistant, EMU Solutions Australia will only take on projects that are within their abilities.

Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain.

EMU Solutions Australia highly values each client relationship and will not place one client above another.

EMU Solutions Australia will commit to possessing and increasing the required knowledge, skills and training to be proficient and relevant in the provision of services.

EMU Solutions Australia will be honest about our intentions and never misrepresent our skills, peers, or the profession as a whole, whether to networks or prospects, clients, and the community at large (virtual or otherwise).

EMU Solutions Australia will not knowingly be a part of any illegal or unethical activity.